Bentonville, AR 72712
Salary: $16.00 to $18.00 /hour
OVERVIEW OF MEDICAL ASSISTANT ROLE
The Medical Assistant at Living Hope Eating Disorder Treatment Center will be the contact for patients and visitors who enter the clinic, and he/she will welcome and greet patients and visitors. The Medical Assistant will offer administrative support across the organization including coordinating front-desk activities such as distributing correspondence and redirecting phone calls.
Medical Assistant should have a pleasant personality with a customer service mind frame. Multitasking and stress management skills are essential for this position. Managing the schedule for all clinical staff and should be done so accurately and efficiently.
Ultimately, the Medical Assistant duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the best of his/her ability and in a timely manner. It is the Medical Assistants job duty to take vital signs and obtain weights on each patient daily. This job description is not exhaustive and may be adjusted periodically after review and consultation. The Medical Assistant will also be expected to carry our any reasonable duties, which may be requested from time to time.
- Greet all patients and visitors who enter the clinic with a smile and positive attitude.
- Respond and/or redirect all patient and visitor requests accordingly.
- Create new patient charts into the EMR system, Practice Fusion.
- Ensure up-to-date maintenance of both the computerized and manual filing systems (i.e. patient notes).
- Create, adjust, and cancel appointments as necessary, ensuring optimum efficiency of the appointment system.
- Ensure that patients without appointments, but who need ‘urgent evaluations’ are booked into appropriate slots.
- Advise patients of relevant charges, accept payment and issue receipts.
- Answering incoming telephone calls, ensuring they are documented and redirected accordingly.
- Diligently check phone messages each morning and notify appropriate staff member when necessary.
- Switch phone to answering machine at the close of business each day. Set to holiday recording on dates the clinic is closed for seasonal holidays and out of office recording during the lunch hour and on dates the clinic is closed.
- Check emails daily and regularly check fax machine for incoming messages. Send faxes as required.
- Receive, sort, and deliver daily mail deliveries.
- Undertake administration tasks as allocated by the Medical Director and/or Office Manager.
- Perform other clerical receptionist duties such as filing, photocopying, scanning, etc.
- Ensure reception and waiting areas are kept neat and tidy and fully stocked with necessary stationery and material (e.g. pens, forms, brochures, etc.)
- Restocking/reordering of medical supplies.
- Executing weekly errands to shop for needed grocery items and office supplies.
- Obtaining vital signs and weight checks for all providers.
- Cleaning exam rooms daily.
- Performing EKG’s.
- Administering injections.
- Establish and maintain effective and clear lines of communication with all staff to ensure smooth running of the clinic and that aims, and objectives are met.
- Respond to requests or queries for support by either staff, patients, or visitors as they arise in an appropriate and timely manner.
- Be understanding and approachable to patients.
- Communicate effectively with local doctor’s offices and clinics regarding incoming and/or outgoing referrals for patients, as necessary.
- Practice effective time management and prioritize workload.
- Possess the ability to be resourceful and proactive when issues arise.
- Work in a well-organized and professional manner to meet the demands of the work, maintaining concentration and accuracy.
- Possess the ability to work independently of others and be self-determined.
- Clearly understand the importance of maintaining patient and data confidentiality according to the laws set forth by HIPPA.
· Associate degree in a medical field
· Pass a minimum of one exam from the National Commission for Certifying Agencies
· 2+ years of working in the healthcare field
· Strong verbal and written skills
· Superior customer service skills
· A high level of professionalism