Employment Opportunities

The Medical Front Office CNA/MA/LPN at Living Hope EDTC will be the first point of contact for all patients and visitors who enter the clinic and he/she will welcome and greet all patients and visitors. The Medical Front Office CNA/MA/LPN will offer administrative support across the organization including coordinating front-desk activities such as distributing correspondence and redirecting phone calls.

Medical Front Office CNA/MA/LPN should have a pleasant personality with a customer service mind frame. Multitasking and stress management skills are essential for this position. Managing the schedule for all clinical staff is a major responsibility for the Receptionist and should be done so accurately and efficiently.

Ultimately, the Medical Front Office CNA/MA/LPN duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the best of his/her ability and in a timely manner. This job description is not exhaustive and may be adjusted periodically after review and consultation. The Medical Front Office CNA/MA/LPN will also be expected to carry our any reasonable duties, which may be requested from time to time.

RESPONSIBILITIES

• Greet all patients and visitors who enter the clinic with a smile and positive attitude.
• Respond and/or redirect all patient and visitor requests accordingly.
• Create new patient charts into the EMR system, Practice Fusion.
• Ensure up-to-date maintenance of both the computerized and manual filing systems (i.e. patient notes).
• Create, adjust and cancel appointments as necessary, ensuring optimum efficiency of the appointment system.
• Ensure that patients without appointments, but who need ‘urgent evaluations’ are booked into appropriate slots.
• Advise patients of relevant charges, accept payment and issue receipts.
• Answering incoming telephone calls, ensuring they are documented and redirected accordingly.
• Diligently check phone messages each morning and notify appropriate staff member when necessary.
• Switch phone to answering machine at the close of business each day. Set to holiday recording on dates the clinic is closed for seasonal holidays and out of office recording during the lunch hour and on dates the clinic is closed.
• Check emails on a daily basis and regularly check fax machine for incoming messages. Send faxes as required.
• Receive, sort and deliver daily mail deliveries.
• Undertake administration tasks as allocated by the Medical Director and/or Office Manager.
• Perform other clerical receptionist duties such as filing, photocopying, scanning, etc.
• Ensure reception and waiting areas are kept neat and tidy and fully stocked with necessary stationary and material (e.g. pens, forms, brochures, etc.)
• Restocking/reordering of medical supplies.
• Executing weekly errands to shop for needed grocery items and office supplies.

EXPECTATIONS

• Establish and maintain effective and clear lines of communication with all staff to ensure smooth running of the clinic and that aims, and objectives are met.
• Respond to requests or queries for support by either staff, patients or visitors as they arise in an appropriate and timely manner.
• Be understanding and approachable to patients.
• Communicate effectively with local doctor’s offices and clinics in regard to incoming and/or outgoing referrals for patients as necessary.
• Practice effective time management and prioritize workload.
• Possess the ability to be resourceful and proactive when issues arise.
• Work in a well-organized and professional manner to meet the demands of the work, maintaining concentration and accuracy.
• Possess the ability to work independently of others and be self-determined.
• Clearly understand the importance of maintaining patient and data confidentiality according to the laws set forth by HIPPA.

REQUIREMENTS

• Proven work experience as a receptionist, front office representative or a similar role
• Well-developed keyboard skills
• Proficiency in Microsoft Office Suit
• Hands-on experience with office equipment (e.g. fax machines and printers.
• Professional attitude and experience
• Solid written and verbal communication skills
• Excellent organizational skills
• Customer service attitude
• High school degree; additional schooling or certification in clinic setting a plus.
• Job Type: Full-time

Job Type: Full-time

Registered Nurse

Hours: 7:00 am to 7:00 pm

FT position with sign-on bonus with a 6-month commitment

The RN consults with the physician and psychiatrist to ensure appropriate medical interventions. The RN meets with each resident, completes a daily assessment, and administers all prescription medication. The RN is responsible to carry out any orders received from the physician and psychiatrist and reporting information to the Program Director and Facility Administrator as needed.

Qualifications

• Must have considerable knowledge of nursing principles and practice
• Must demonstrate knowledge of medications and their proper application and use
• Able to take vital signs & perform basic evaluative procedures and test
• Able to provide First Aid
• RN License required

Responsibilities

• Completes H&P upon admission for each resident
• Develops and initiates the Nursing Care Plan
• Implements Physician orders
• Is available for consultation after hours and returns telephone calls/pages within a ten-minute time frame
• Administers medication as prescribed
• Counts narcotics each day, logs appropriately
• Meets regularly with medical staff to discuss resident treatment
• Provides assessment of medical problems as needed
• Performs primary first aid and determines the need for physician notification
• Monitoring the course of treatment for each resident in a pro-active manner to ensure that no problem or trouble may compromise the resident’s or treatment staff’s effort
• Contributing insightful, practical, and meaningful information to the treatment planning process
• Directing residents in a clear, concise, and informative matter
• Introducing each new resident to his/her fellow residents and the treatment staff orientates each staff member to the facility
• Orientates the resident with the rules, expectations, intent, and routine of the daily treatment schedule.

Required education:

• Associate or Bachelor’s degree

Required experience:

• RN: 1 year-2-year experience

Required license or certification:

• Registered Nurse (RN)

Living Hope offers a competitive salary and benefits as well as a sign-on bonus with a 6-month commitment.

Job Type: Full Time

Pay: $28.00 – $35.00 per hour